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Purchase Policy



We accept credit cards, electronic checks, and checks. All checks must clear before an order is shipped and monitoring service is activated. All monitoring contracts will automatically renew for the same terms and price established with your initial order unless you change or cancel your order by notifying us according to the process described below. If you State law does not allow for automatic renewal of monitoring your agreement will default to what is allowed by your State.

Florida customers will be charged sales tax on equipment purchases.

Return and Cancellation Policy

The customer is responsible for all return shipping costs. If the customer chooses to return non purchased products, the items should be insured with the carrier for $150.00 (used value). All shipping costs are non-refundable. (We cannot refund on items lost or damaged by the carrier who is responsible for returning the items to us – that is, if you return an item to PRC and PRC never receives it, PRC cannot provide a refund. Please insure all returns for your safety.) PRC reserves the right to charge a replacement fee of $150.00 if the non purchased device is not returned or is returned without the original packaging, warranty card, and instructions, or is missing any parts. Please call PRC for a Return Merchandise Authorization (RMA) number at 1.866.998.6824.

You may cancel your monitoring agreement at any time for any reason. If you cancel before the plan term is completed, you will receive a refund for unused prepaid months based on when our system is received. You may change your plan without cancelling at any time by calling Customer Service at 1.866.998.6824.

For Monitored Customers
Monitored customers must obtain a Return Merchandise Authorization (RMA) number by calling PRC Customer Service at 1.866.998.6824 during business hours (Monday through Friday, 8:00 a.m. to 5:00 p.m. EST) to cancel your service. The RMA number must be written prominently on the outside of the return shipment packaging.

For Purchase Customers
Purchase customers must notify PRC in writing of their desire to terminate their monitoring contract and must disconnect their Personal Response equipment. If you cancel before the plan term is complete you will receive a refund for unused prepaid months of monitoring service. You may change your plan without cancelling any time by calling Customer Service at 1.866.998.6824. All sales of equipment are final and non-refundable, however PRC may offer to "buy back" your device if it is returned in proper working order. Prices paid for equipment will vary depending on the age and condition of the equipment. Please call PRC Customer Service for details. Contact Us

Other Terms
Monitored customer accounts will charged until all equipment is received by PRC.
Purchase customers will continue to be charged until written notice is received by PRC. Please send your request to cancel service to: Personal Response Corp, 7700 North Kendall Dr. #711 Miami, Fl. 33156

Warranty and Replacement Policy

Your Emergency Alert & Response System is manufactured to high and exacting specifications and is designed to provide security and peace of mind for many years.

Monitored
Products monitored shall be covered with a limited lifetime warranty for the period they are so monitored. PRC will replace in a timely manner any product which proves to be defective. Equipment which has been subject to abuse, misuse, alteration, unauthorized repair, or damage as a result of Acts of God beyond the control of PRC is not covered by the warranty. PRC shall have the right of final determination of the existence and cause of defect.

In order to obtain service under the warranty, the monitored customer must notify PRC of any defects. Upon the return to PRC of any product for repair or replacement, PRC may at it's sole discretion determine if a charge for service is required.

Purchases
PRC warrants, for a period of one year from the date of shipment to the original customer, that the products it sells are free from defects in material and workmanship. During the warranty period, PRC will, at its option, either repair or replace products which prove to be defective. The repaired or replaced equipment is then warranted for 90 days or the balance of the initial warranty period, whichever is greater. The one-year warranty excludes all batteries, which are warranted for a period of 90 days only. Equipment which has been subject to abuse, misuse, alteration, unauthorized repair, or damage as a result of Acts of God beyond the control of PRC is not covered by the warranty. PRC shall have the right of final determination of the existence and cause of defect.

In order to obtain service under the warranty, the purchaser must notify PRC of any defects before the expiration of the warranty period. Upon the return to PRC of any product for repair or replacement, the purchaser shall obtain a Return Merchandise Authorization (RMA) number from PRC and prepay any shipping charges for products returned to PRC for warranty service. PRC shall pay for return of the product to the purchaser. In the event the product is inoperable upon arrival, PRC shall pay any shipping charges for products returned to PRC for warranty service and PRC shall pay for return of the product to the purchaser.

The remedies provided herein are the purchaser's sole and exclusive remedies. PRC shall not be liable for any direct, indirect, special, incidental, or consequential damages, and in no event will liability exceed the purchase price of the product. No agent, employee, or representative of PRC or any other person is authorized to modify this warranty in any respect.

Personal Help Buttons (Pendants)
PRC warrants the pendant for a period of one year. The product warranty can be determined by the serial number located on the label on the back of the pendant. Pendants with missing labels will not be replaced under the warranty.

In order to obtain service under the warranty, the purchaser must notify PRC of any defects before the expiration of the warranty period.

Damaged on Arrival
In the unlikely event that your order is damaged during shipping, all claims for damage and shipping will be filed with the carrier by PRC. If the order arrives damaged, the buyer MUST notify PRC within 24 hours of the time of delivery, not within 24 hours of personally discovering the damage. If the customer notifies us within 24 hours, PRC will cover the cost of shipping out the replacement, as well as cover the cost of the prepaid return label for the return of the damaged item. If the customer does not notify us within 24 hours, the customer remains liable for all shipping costs associated with replacing, as well as returning, the damaged item.

PRC must file a claim directly with the carrier within 5 days of the delivery date, so it is imperative that you immediately notify us of any damage during transit. We typically ask the customer to hold on to the damaged item and original packaging for up to 10 business days. If the customer does not retain all original packaging materials (that is, box, peanuts, bubble wrap, etc.) and the carrier rejects the claim, PRC cannot replace the merchandise. Please help us in filing a claim on your behalf by retaining ALL materials as the carrier claims investigation requests

Coverage Area

Our Medical Alert Systems are available in the following states across America: